Departing from customer's instructions - Actions in best interests of customer
CIFFA Section 5. (C)
If it has reasonable grounds for departing from any of the Customer's instructions, the Company can do so without prior authorization from the Customer, but must act with due regard to the interests of the Customer, and, as soon as possible, inform the Customer of its actions and any additional charges resulting therefrom.
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Peter Jones' Commentary:
Another overriding responsibility of a forwarder. See previous commentary as to the basis of forwarding services.